L&D Consultant · Instructional Designer · Business Analyst eLearning Developer · Learner Experience Advocate
That's the only question I build toward.
Not courses. Not checkboxes. Change.
"The system must support the behavior, only then can training do its work."
I diagnose before I design.
Always.
I'm Jennifer Nguyen, Jen for short. Together with my last name, it sounds like genuine, and that is exactly my brand and the standard I hold myself to in every engagement. Across two decades in finance, healthcare, technology, telecommunications, semiconductor, public sector, and enterprise, I ask the question others skip: is this actually a training problem? Then I build the right solution, whether that is a course, a system change, or both.
My work spans instructional design, eLearning development, needs assessment, curriculum development, and business analysis, with deep expertise in compliance training, clinical and healthcare learning and development, instructor-led training design, learning management system administration, gamification, multilingual and localized content, accessibility (WCAG 2.1 AA), strategic storytelling, and brand and visual design. Fluent in SCORM 1.2 and SCORM 2004, familiar with xAPI and AICC standards, and comfortable leading end-to-end from diagnosis to deployment.
Three principles.
Every engagement.
Not a methodology I was taught. What I learned came from building training that worked, and studying the wreckage of training that didn't.
Diagnosing Before Designing
Training is almost never the root cause of a performance gap. My first move is always a needs assessment, stakeholder interviews, task analysis, observation, because building the wrong solution well is still building the wrong solution.
Aligning Systems to Behavior
You cannot train your way out of a systems problem. If the environment doesn't support the behavior you're designing for, the course will fail regardless of quality. I surface system barriers before I design, and bring findings directly to leadership for action.
Telling a Story Worth Telling
Dry content doesn't stick. Scenario-based, narrative-driven learning does. I studied creative writing at Stanford because story is the most underused technology in corporate L&D. If a learner can see themselves in the scenario, they'll remember it.
My development workflow, consistent across every industry and client
Assessment
Brief
Script
Storyboard
Build
Deploy
The work speaks
for itself.
Select a category to explore.
The work doesn't end
at deployment.
Measurable outcomes across compliance, engagement, accessibility, and cost efficiency.
Course completion rates across enterprise rollouts
Year-over-year increase in learner satisfaction rates
Reduction in phishing incidents after cybersecurity training
Metrics sourced from LMS analytics, learner feedback surveys, and post-training performance data across First Republic Bank and Satellite Healthcare engagements.
Services for organizations
that need results, not just courses.
Contract, staff augmentation, full-time, and project-based engagements. Corporate, healthcare, private practice, and small businesses. Remote and hybrid.
Needs Assessment & Performance Consulting
Before building anything, I find the real problem. Stakeholder interviews, task analysis, root cause diagnosis, and a clear recommendation, whether the solution is training, a system change, or both.
Instructional Design & Development
Full curriculum design from scratch, or reshaping what exists. Learning objectives, storyboards, facilitator guides, and course architecture aligned to real business outcomes and learner needs.
eLearning & Technical Systems Training
Interactive eLearning in Articulate Storyline and Rise, branching scenarios, gamified activities, and SCORM/xAPI-compliant modules built around real workflow failure points and performance needs.
Healthcare, Clinical & Regulatory Training
Nurse and patient education paired with clinical compliance curricula: HIPAA, OSHA, CMS, and WHO guidelines, infection control, and pandemic response protocols. HealthStream-ready with accessibility from the start.
Health Communication & Creative Media
Health communication design for private practices, patient education reels, multilingual materials, and marketing content, all scripted, produced, and delivered in-house from concept to final cut.
LMS Administration & Program Management
LMS management from SCORM/xAPI compliance through UAT cycles, pre/post-assignment validation, compliance reporting, and cross-functional coordination, audit-ready at every stage.
"I've never worked in any of those industries before I walked into those rooms. I learned the domain fast, partnered with the people who know it best, and built training that held up under scrutiny. The industry changes. The learning design principles don't."
Jennifer C. Nguyen · L&D Consultant
Ready to build something
that actually changes something?
Open to full-time roles, contract engagements, staff augmentation, and project-based consulting across corporate L&D, healthcare, private practices, small businesses, and staffing agencies. SF Bay Area, remote, and hybrid. Let's talk about what you're building, or trying to fix.
